# Chatbyte Platform - AI Agents that work

> Chatbyte is a comprehensive AI agent platform that helps businesses automate customer support, sales, and marketing through intelligent conversational AI. Our flagship product "Bit" serves as an AI assistant that can be customized, integrated, and deployed across multiple channels including websites, CRM systems, and messaging platforms like RCS.

## Core Product

- [Meet Bit](https://chatbyte.ai/meet-bit): Overview of our flagship AI assistant Bit, including customization options, interactive preview, and demo experiences. Bit serves as an AI agent that can answer questions, take actions, and work 24/7 with full product knowledge and CRM integration.
- [Pricing](https://chatbyte.ai/pricing): Complete pricing structure with 5 tiers (Playground/Free, Starter €59/month, Growth €179/month, Pro €499/month, Enterprise custom). Includes detailed feature comparison, add-ons (SAML/SSO, extra agents, credits, live-chat seats, knowledge base expansion, branding removal, Shopify integration), and credit system explanation.
- [Home Page](https://chatbyte.ai/): Main landing page showcasing AI agents for support, sales, and customer success with feature highlights and testimonials.

## Key Features & Capabilities

- [AI Agent Features](https://chatbyte.ai/#features): Bit provides intelligent answers from company data, takes meaningful actions (upgrades, bookings), operates at high speed 24/7, integrates with support tools and CMS, and offers unlimited global availability.
- [Support Agent Capabilities](https://chatbyte.ai/#support-agent): Bit knows company business better than humans, provides perfect clarity to clients, stops talking and starts doing through actions, increases support throughput, integrates with favorite tools, and is available globally 24/7.
- [Sales & Customer Success](https://chatbyte.ai/#sales-customer-success): Full product knowledge for sales teams, CRM integration for customer memory, seamless human handoffs with context, and guided customer onboarding to reduce churn.

## Rich Communication Services (RCS)

- [RCS Messaging](https://chatbyte.ai/rcs): Advanced messaging solution reaching 3+ billion iOS and Android devices. Features include rich media (images, videos, carousels), interactive buttons, branded messages with verified sender info, read receipts, global reach, and security compliance.
- [RCS Use Cases](https://chatbyte.ai/rcs#use-cases): Marketing campaigns with product carousels and location-based offers, customer service with instant problem resolution and file sharing, transactional messages for secure OTPs and order confirmations.
- [RCS Benefits](https://chatbyte.ai/rcs#benefits): 7x higher engagement rates vs SMS, 3x better conversions, 40% cost reduction, reaching 3B+ devices globally.
- [RCS Integration](https://chatbyte.ai/rcs#integration): Seamless integration with CRM systems (Salesforce, HubSpot), e-commerce platforms (Shopify, WooCommerce), marketing automation (Mailchimp, Klaviyo), helpdesk software (Zendesk, Intercom), and custom APIs/webhooks.

## Platform Architecture & Technology

- [Bit Engine](https://github.com/chatbyte/platform/tree/main/packages/bit-engine): Step-based conversational flow system with FlowManager, ToolManager, PromptEngine, and DialogueUnderstanding components. Supports multi-step flows with conditional branching, slot value normalization, and tool integration.
- [Customization Features](https://chatbyte.ai/meet-bit#customization): Real-time brand customization with assistant name changes, primary color adjustment, logo upload/management, branding removal options, and interactive preview functionality.
- [Demo Experiences](https://chatbyte.ai/meet-bit#demos): Three demo environments - Bean & Leaf (knowledge base), Brew Quester (e-commerce), and Slorp (SaaS onboarding assistant) - showcasing different AI agent applications.

## Pricing & Plans

- [Playground Plan](https://chatbyte.ai/pricing#playground): Free tier with 1 AI agent, 150 message credits/month, 3MB knowledge base, 14-day data retention, email support, and basic model access.
- [Starter Plan](https://chatbyte.ai/pricing#starter): €59/month with 2 AI agents, 3,000 message credits/month, 15MB/agent knowledge base, unlimited data retention, basic analytics, and advanced model access.
- [Growth Plan](https://chatbyte.ai/pricing#growth): €179/month with 3 AI agents, 15,000 message credits/month, 35MB/agent knowledge base, multi-agent workflows, and add-on live-chat seats.
- [Pro Plan](https://chatbyte.ai/pricing#pro): €499/month with 50,000 message credits/month, 1 live-chat seat included, marketplace integrations, priority SLA, and GPT-4o access.
- [Enterprise Plan](https://chatbyte.ai/pricing#enterprise): Custom pricing with unlimited AI agents, dedicated EU cluster, audit logs, white-label options, and personalized implementation.

## Add-On Services

- [SAML/SSO Package](https://chatbyte.ai/pricing#addons): €249/month enterprise authentication for up to 100 active users (Pro upwards).
- [Extra AI Agent](https://chatbyte.ai/pricing#addons): €11/month additional agents with current plan knowledge base limits (Playground upwards).
- [Message Credits](https://chatbyte.ai/pricing#addons): €12/month for +1,000 credits, €9/month on Pro plan with auto top-up available.
- [Live-Chat Seats](https://chatbyte.ai/pricing#addons): €19/month for additional human agents (Growth upwards).
- [Knowledge Base Expansion](https://chatbyte.ai/pricing#addons): €10/month for +25MB per agent (all plans).
- [Branding Removal](https://chatbyte.ai/pricing#addons): €49/month white-label solution (Growth upwards).
- [Shopify Integration](https://chatbyte.ai/pricing#addons): €59/month full e-commerce integration with 2,000 API credits (Pro upwards).

## Credit System

- [Credit Usage](https://chatbyte.ai/pricing#credit-system): 1 credit = GPT-4.1 nano request, GPT-4o-mini = 2 credits, GPT-4o = 3 credits per request.

## Integration Capabilities

- [CRM Integration](https://chatbyte.ai/#integrations): Salesforce, HubSpot, and other major CRM systems for customer data synchronization and conversation context.
- [E-commerce Integration](https://chatbyte.ai/#integrations): Shopify, WooCommerce for product recommendations, order tracking, and returns management.
- [Support Tools](https://chatbyte.ai/#integrations): Zendesk, Intercom, and leading helpdesk software for seamless support workflows.
- [Marketing Automation](https://chatbyte.ai/#integrations): Mailchimp, Klaviyo for campaign management and customer communication.

## Company & Legal

- [Company Information](https://chatbyte.ai/company): Corporate details, team information, and company mission.
- [Blog](https://chatbyte.ai/blog): Latest updates, insights, and industry news from Chatbyte (includes RSS feed at /blog/feed.xml).
- [Terms of Service](https://chatbyte.ai/terms-of-service): Legal terms and conditions for platform usage.
- [Privacy Policy](https://chatbyte.ai/privacy-policy): Data protection and privacy practices.
- [Impressum](https://chatbyte.ai/impressum): Legal imprint and contact information.

## Authentication & Access

- [Login](https://chatbyte.ai/login): User authentication and platform access.
- [Studio](https://chatbyte.ai/studio): Content management and configuration interface (Sanity CMS integration).

## Technical Implementation

- **Frontend Framework**: Next.js 15.3.3 with React 19.1.0 and TypeScript 5.8.3
- **Styling**: Tailwind CSS with custom component library
- **Internationalization**: next-intl for English and German language support
- **Content Management**: Sanity CMS for blog posts and dynamic content
- **Deployment**: Monorepo structure with Turbo for build orchestration
- **Package Manager**: Bun 1.2.17 for improved performance

## Customer Testimonials & Use Cases

- [Customer Success Stories](https://chatbyte.ai/#testimonials): Real testimonials from restaurant owners, sales professionals, and business owners highlighting efficiency gains and improved customer service.
- [Restaurant Industry](https://chatbyte.ai/#testimonials): "With Bit I can focus more on what I do best – being a Restaurateur." - Dario
- [Sales Teams](https://chatbyte.ai/#testimonials): "Sales has become easier, more efficient and honestly more fun." - Jean Luc
- [Internal Onboarding](https://chatbyte.ai/#testimonials): "We finally solved our internal onboarding." - Christian
- [Employee Experience](https://chatbyte.ai/#testimonials): "Bit has become my favourite employee." - Maximilian

## Contact & Support

- [Sales Contact](mailto:contact@chatbyte.ai): Direct email for sales inquiries and enterprise consultations.
- [Customer Support](https://chatbyte.ai/#support): 24/7 email support for all plans, with enhanced support for Pro and Enterprise tiers.
- [Demo Requests](https://chatbyte.ai/rcs#cta): Personal demos and individual consultations available with no contract commitment and immediate implementation possible.